Free Shipping* | 30 Days Return & Refund Warranty*

Policies

Privacy Policy

At Agrade Auto Part, we recognize the importance of safeguarding your privacy. We value our relationship with our customers and appreciate the trust they place in us by providing their information. Therefore, it is crucial for us to explain how we collect, utilize, and protect customer details. This Privacy Policy applies to our website, www.agradeautopart.com (referred to as the "Site," "Web Site," "we," or "us"). Its purpose is to inform you about how we collect and use personal information (as defined below), enabling you to make an informed decision about using the Site. Before using www.agradeautopart.com or submitting any personal details to us, please carefully review this statement. "We reserve the right to modify the provisions of this Privacy Policy at any time. Agrade Auto Part will notify you of these changes by posting a revised Privacy Policy on Agradeautopart.com and indicating on the Privacy Policy the date it was last updated. Your continued use of AgradeAutopart.com following the posting of such changes or revised statement shall constitute your consent to any such changes." We encourage you to review our Policy each time you visit the Web Site to stay informed about any changes/updates and ensure your understanding of how any personal information you provide will be utilized.

Return Policy

If you receive a damaged or incorrect part, please notify us immediately. DO NOT SEND THE PART BACK WITHOUT RECEIVING A RETURN LABEL. The customer is responsible for returning the part, and it must be returned within 7 business days of receiving the Return Label. The return address will be provided upon contacting us. Parts must be returned to the specified location address received with the RMA (Return Merchandise Authorization). If you return any items to Agrade Auto Parts, they will be forwarded to the correct address listed in the RMA instructions, at your expense. We will issue a refund once we receive the shipment. Please note that NO LABOR COSTS are covered for any part sold by Agrade Auto Parts. If a defective part is identified, we will first attempt to replace it. If a replacement cannot be sent, we will issue a full refund for the total sale amount. To be eligible for a refund, the returned items must reach us before the warranty expires. The shipping cost for returns will not be reimbursed. Returns not related to the reasons stated above (such as customer ordering the wrong part or not needing the part) may be subject to a 25% restocking fee, and shipping amounts may be withheld from the refund. Before placing an order, please consult a mechanical expert to ensure the correct part is being ordered. We will ensure the delivery of accurate parts. Any items returned after the warranty period will not be eligible for a refund and will be returned to the sender. The deadline for receiving parts is within 30 days of the original shipment delivery date in order to be accepted.

Shipping Policy

Order Confirmation

Upon placing an order, customers will receive an order confirmation email at their registered ID. This indicates that we have received your order in our system and pre-authorized your credit card for the purchase. Once we receive your order, we will promptly contact our suppliers to confirm stock availability for immediate shipment. We strive to deliver your order within 5-7 business days. However, Agrade Auto Parts is not liable for shipping delays caused by the carrier or the actual yard. Cancellation and refund of orders will only be processed if the part is not delivered even after 30 days from the date of placing the order.

Order Shipment

If your ordered item is in stock, we will process the shipping charge and ship it within five business days from the date of the order. You will receive tracking information via email within 24-48 hours after your order leaves the warehouse. The tracking information will be sent to your registered email ID or the email address provided during checkout. If you do not receive tracking information within six business days of placing your order, please feel free to contact us at support@Agradeautopart.com or call us at +1 716 406 8732 (Monday - Friday, 9:30 AM to 5:00 PM EST).

Damages

We kindly request that you carefully inspect the packaging of your item(s) upon delivery. If you notice any damage or loss, please make a note of it when signing for the delivery. If your item(s) arrive damaged, please send photos to support@Agradeautopart.com, and we will initiate the process for a replacement or refund. For further information on refunds, please refer to our Refund Policy.